Return and Refund Policy

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This is a place to describe your Return and Refund Policy to buyers.

CHARLOTTE'S PREY

Luxury Fragrance & Perfume Body Sprays

www.charlottesprey.com | support@charlottesprey.com | (609) 555-0192

Atlantic City, NJ 08401

RETURN & REFUND POLICY

Effective Date: August 2, 2026 | Applies to www.charlottesprey.com & TikTok Shop

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1. OVERVIEW

At Charlotte's Prey, every fragrance we craft is a labor of love — a carefully composed experience designed to captivate, inspire, and linger beautifully. As a small luxury fragrance and perfume body spray brand rooted in Atlantic City, NJ, we pour our passion and standards of excellence into each product that leaves our hands and arrives at yours.

Your satisfaction is our highest priority. If your experience with a Charlotte's Prey product does not meet your expectations, we want to hear from you and make it right. Please read our Return & Refund Policy carefully before initiating a return. Our team is always here to help — warmly, promptly, and professionally.

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2. RETURN ELIGIBILITY

We accept returns that meet ALL of the following conditions:

• 30-Day Window: The return request must be initiated within 30 days of the confirmed delivery date.

• Unused & Unopened: The item must be unused, unopened, and in its original packaging with all manufacturer seals fully intact.

• Proof of Purchase: A valid order confirmation email or receipt must be provided at the time of the return request.

• Sale & Final Sale Items: Items purchased on sale or explicitly marked "Final Sale" are NOT eligible for return or exchange.

• Gift Cards: Gift cards and digital vouchers are non-refundable under any circumstances.

• Hygiene & Safety: For hygiene and safety reasons, opened or used perfume and fragrance body spray products CANNOT be returned, unless the item is defective or damaged upon arrival.

• TikTok Shop Orders: Returns for orders placed through our TikTok Shop are subject to TikTok Shop's return window (typically 30 days). All TikTok Shop returns must be initiated directly through the TikTok platform via your order history.

Note on Fragrance Returns: Because fragrance is a deeply personal sensory experience, we encourage all customers to carefully review our product descriptions, scent notes, and customer reviews before purchasing. We are unable to accept returns or exchanges based on personal scent preference once a product has been opened.

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3. NON-RETURNABLE ITEMS

The following items are NOT eligible for return or refund under any circumstances:

• Opened or used fragrance / body spray products — Hygiene and safety regulations

• Items missing original packaging or manufacturer seals — Cannot be verified as unused or unaltered

• Final Sale or clearance-marked items — Explicitly designated as non-returnable at time of purchase

• Gift cards and digital purchases — Non-refundable by nature

• Items damaged due to customer misuse or improper storage — Damage not attributable to manufacturing defect

• Items returned after the 30-day return window — Outside eligible return period

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4. HOW TO INITIATE A RETURN

Returning an item is simple. Please follow these steps:

STEP 1 — Contact Our Support Team

Reach out to Charlotte's Prey within 30 days of your delivery date by emailing support@charlottesprey.com or calling (609) 555-0192. Please include your order number, the reason for your return, and clear photos if the item is damaged or defective.

STEP 2 — Receive Your RMA Number

Once we review your request, we will send you a Return Merchandise Authorization (RMA) number and return shipping instructions. Please allow 1–3 business days for our team to respond.

STEP 3 — Pack Your Item Securely

Place the item back in its original packaging and write the RMA number clearly on the outside of the shipping package. Returns received without an RMA number may experience processing delays.

STEP 4 — Ship Your Return

Send the package using a trackable shipping method. Please retain your tracking information. Charlotte's Prey is not responsible for items that are lost or damaged in return transit.

TikTok Shop Orders: If your order was placed through our TikTok Shop storefront, please initiate your return directly through the TikTok platform via your order history and order details page.

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5. RETURN SHIPPING COSTS

• Defective, damaged, or incorrect item received → Charlotte's Prey covers all return shipping costs. Prepaid label provided.

• Personal preference or change of mind → Customer is responsible for all return shipping costs. No prepaid label.

Please note: Original outbound shipping fees are non-refundable regardless of the reason for return.

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6. REFUNDS

Once your return shipment is received at our facility:

• Inspection & Notification: We will inspect the returned item and notify you of the approval or rejection of your refund within 3–5 business days of receipt.

• Refund Issuance: If approved, your refund will be credited to your original payment method within 5–10 business days of approval.

• Email Confirmation: You will receive an email confirmation as soon as your refund has been processed.

• Bank Processing Times: Your bank or card issuer may require additional processing time before the credit appears in your account.

• Partial Refunds: In certain circumstances — such as an item returned in non-original condition — a partial refund may be issued at our discretion.

• Refund Not Received? If you have not received your refund within 10 business days of approval, please first check with your bank and card issuer, then contact us at support@charlottesprey.com.

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7. EXCHANGES

Charlotte's Prey offers exchanges exclusively for items that are defective or damaged upon arrival. We do not offer exchange programs based on fragrance or scent preference.

• To request an exchange, follow the return initiation steps in Section 4 and indicate you are requesting an exchange rather than a refund.

• All exchanges are subject to product availability at the time of processing.

• If your requested replacement item is out of stock, a full refund will be issued in lieu of the exchange.

• Fragrance-for-fragrance exchanges based on personal scent preference are not offered.

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8. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@charlottesprey.com or (609) 555-0192.

When contacting us, please include:

• Your order number

• A clear description of the damage, defect, or discrepancy

• Clear photographs showing the damage or defect and the packaging

Upon verification, we will arrange a full replacement or full refund at no cost to you. Charlotte's Prey reserves the right to request the return of the damaged item before issuing a replacement or refund.

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9. LATE OR MISSING REFUNDS

If your approved refund has not appeared, please work through the following steps:

1. Check your bank account again — sometimes refunds post without an alert or notification.

2. Contact your credit card company — credit refunds often take 5–10 business days depending on your issuer's processing cycle.

3. Contact your bank directly — there may be additional internal processing time before the credit is visible.

4. Still no refund? Contact our team at support@charlottesprey.com and we will investigate immediately.

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10. TIKTOK SHOP ORDERS — SPECIAL NOTES

• Orders placed through TikTok Shop are governed by TikTok Shop's Return & Refund Policy in addition to this policy.

• All returns for TikTok Shop orders must be initiated through the TikTok platform — navigate to your TikTok order history and select the relevant order to begin the return process.

• Charlotte's Prey will process all TikTok Shop refunds in full accordance with TikTok's seller guidelines and within TikTok's mandated timelines.

• For assistance with a TikTok Shop order, contact us at support@charlottesprey.com and include your TikTok order number for faster service.

• TikTok Shop's standard return window is typically 30 days from the date of delivery, consistent with our own policy.

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11. CONTACT US

We are a small, passionate brand and we genuinely care about every person who chooses Charlotte's Prey. If you have any questions or need guidance about a return or refund, please do not hesitate to reach out. We aim to respond to all inquiries within 1–2 business days.

Email: support@charlottesprey.com

Phone: (609) 555-0192 | Mon – Fri, 9:00 AM – 5:00 PM ET

Website: www.charlottesprey.com

Mailing Address: Charlotte's Prey, Atlantic City, NJ 08401

Response Time: Within 1–2 business days

Thank you for choosing Charlotte's Prey. We are honored to be part of your fragrance journey, and we will always do our best to ensure your experience is nothing short of exceptional.

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LEGAL DISCLAIMER

This policy is subject to change without notice. Charlotte's Prey reserves the right to refuse returns that do not meet the eligibility criteria outlined above. Charlotte's Prey reserves the right to make final determinations regarding return eligibility on a case-by-case basis. This policy does not affect your statutory rights as a consumer under applicable federal, state, or local law.

Last Updated: August 2, 2026

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Charlotte's Prey | www.charlottesprey.com | support@charlottesprey.com | (609) 555-0192

Atlantic City, NJ 08401 | © 2026 Charlotte's Prey. All Rights Reserved.