Customer Care
Returns & Refunds
We want you to love every scent. If something isn't right, we're here to help.
Our Return Policy
Eligibility Window
Returns are accepted within 14 days of the delivery date. Items must be unused, in their original packaging, and in the same condition you received them.
Non-Returnable Items
For hygiene and safety reasons, opened or used fragrances, body sprays, and essential oils cannot be returned unless they arrived damaged or defective.
Damaged or Defective Orders
If your order arrived damaged, leaking, or incorrect, please contact us within 48 hours of delivery. Include photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you.
Refund Process
Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or sent in error. We recommend using a trackable shipping service.
Questions?
Reach us at [email protected] or call 1-856-729-7673.